Contact Us
We're here to help with your research needs. Get in touch with our team.
Response Time
We typically respond within 24-48 hours during business days. Complex inquiries may take longer.
Location
European Union
(Specific address provided to verified customers)
Before You Contact Us
Check if your question is answered in our FAQ:
Order Support
If contacting about an existing order, please include:
- Order number
- Email address used for the order
- Brief description of your issue
- Photos (if applicable for damaged items)
Privacy Notice
All communications are treated confidentially. We never share customer information with third parties except as required for order fulfillment.
Business Hours
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM CET (Central European Time). Orders are processed 24/7, but support inquiries received outside business hours will be addressed on the next business day.
Bulk & Institutional Orders
For bulk purchases or institutional partnerships, please contact us at wholesale@eurostg.com with details about your organization and order volume. We offer special pricing for qualified research institutions.
Media & Press
For media inquiries, press releases, or partnership opportunities, contact press@eurostg.com